Careers

IT Field Operations Support

• Be a valued member of a globally dispersed team in a 24x7 delivery
• Manage on-site support across multiple offices in metro Sydney
• Remote support for Tetra Tech staff across other regions, primarily Asia Pacific
• Base salary range $64,000 to $72,000 plus super.

About the opportunity
This role is a critical member of our enterprise support team. Our geographically dispersed IT team supports some 450+ offices with over 20,000 associates around the world ensuring the smooth operation of technology throughout our business on a continuous 24 x 7 basis.

This role will be based in Sydney, Australia with time split across offices spread across the Sydney metropolitan area and Newcastle. Occasional travel to regional offices or project/site offices as required. With a large number of geo-diverse offices, the majority of this role will be remote support.

It’s a dynamic team environment where all hands are on deck to support and service the business, but you’ll also get involved in the following activities:

• Ensuring professional IT customer service is provided to all our staff, bringing energy, collaborative teamwork, and a can-do attitude
• Taking ownership of local and regional issues, escalating where required, owning through to resolution effectively and proactively in line with service level targets
• Respond to customers' technical issues in a timely, friendly, and professional manner via telephone, e-mail, and other appropriate means
• Co-ordination of infrastructure repair and replacement with suppliers and other team members
• Identifying potential problems and opportunities by keeping abreast of the latest in technology
• Exposure and involvement in IT projects across the group.

About you
For success in the role, you’ll need to demonstrate:

• Strong inter-personal skills with an ability to work both independently and as part of a team
• You can communicate effectively in both oral and written form with both customers and colleagues
• Organised and can initiate daily work practices and follow a defined process
• Strong technical aptitude, with an ability to quickly learn new software and technologies
• 5 years experience in a medium-to-large or enterprise IT service desk environment, working directly with customers, with high expectations
• Familiarity with the Microsoft Office Suite in a Windows environment, including SCCM, collaboration tools and related applications
• A continuous improvement mind-set, through analysing tickets and identifying occurring trends to support problem management
• Experience within the ITIL framework and O365, would be, although not mandatory, beneficial in this role.

You’ll enjoy these benefits:

• We support you to make space for the other parts of your life - flexible and hybrid work, tailored hours, remote work, study breaks and leave purchase plans enabling you to have up to 8 weeks of annual leave per year!
• Opportunities to work across a wide variety of projects, clients and sectors
• Professional development opportunities including coaching by our approachable technical experts
• Professional memberships
• Reward and recognition program
• Participation in company ownership through our employee stock purchase plan
• Paid parental leave for primary and secondary care givers
• Employee assistance program available to all staff and their immediate families
• Multiple Employee Resource Groups that support employees to create collaborative, safe space teams with others who share diverse backgrounds and experiences
• Travel discounts through our corporate traveller program
• Novated vehicle leasing options

Diversity, Equity and Inclusion
We care about what makes us different - and it’s our people. We understand that uniqueness delivers new thinking. Our clients do too.

We’re committed to providing a working environment where all employees are valued for their unique contributions and ensuring a workforce which reflects the diversity of our clients and the communities in which we work.

Tetra Tech Coffey Pty Ltd is a member of the Diversity Council Australia.
Tetra Tech Coffey (NZ) Limited is a member of the Diversity Works NZ.

Date open 6.3.23 closing 3.4.23