It’s a great time to join Tetra Tech Coffey.

Work type



IT Field Operations Support

Apply now Job no: 500065
Work type: Permanent
Location: Australia - NSW
Categories: Corporate Functions / Administration

IT Field Operations Support

  • Be a valued member of a globally dispersed team in a 24x7 delivery
  • Manage on-site support across multiple offices in metro Sydney
  • Remote support for Tetra Tech staff across other regions, primarily Asia Pacific
  • Base salary range $64,000 to $72,000 plus super.

About the opportunity
This role is a critical member of our enterprise support team. Our geographically dispersed IT team supports some 450+ offices with over 20,000 associates around the world ensuring the smooth operation of technology throughout our business on a continuous 24 x 7 basis.

This role will be based in Sydney, Australia with time split across offices spread across the Sydney metropolitan area and Newcastle. Occasional travel to regional offices or project/site offices as required. With a large number of geo-diverse offices, the majority of this role will be remote support.

It’s a dynamic team environment where all hands are on deck to support and service the business, but you’ll also get involved in the following activities:

  • Ensuring professional IT customer service is provided to all our staff, bringing energy, collaborative teamwork, and a can-do attitude
  • Taking ownership of local and regional issues, escalating where required, owning through to resolution effectively and proactively in line with service level targets
  • Respond to customers' technical issues in a timely, friendly, and professional manner via telephone, e-mail, and other appropriate means
  • Co-ordination of infrastructure repair and replacement with suppliers and other team members
  • Identifying potential problems and opportunities by keeping abreast of the latest in technology
  • Exposure and involvement in IT projects across the group.

About you
For success in the role, you’ll need to demonstrate:

  • Strong inter-personal skills with an ability to work both independently and as part of a team
  • You can communicate effectively in both oral and written form with both customers and colleagues
  • Organised and can initiate daily work practices and follow a defined process
  • Strong technical aptitude, with an ability to quickly learn new software and technologies
  • 5 years experience in a medium-to-large or enterprise IT service desk environment, working directly with customers, with high expectations
  • Familiarity with the Microsoft Office Suite in a Windows environment, including SCCM, collaboration tools and related applications
  • A continuous improvement mind-set, through analysing tickets and identifying occurring trends to support problem management
  • Experience within the ITIL framework and O365, would be, although not mandatory, beneficial in this role.

You’ll enjoy these benefits:

  • We support you to make space for the other parts of your life - flexible and hybrid work, tailored hours, remote work, study breaks and leave purchase plans enabling you to have up to 8 weeks of annual leave per year!
  • Opportunities to work across a wide variety of projects, clients and sectors
  • Professional development opportunities including coaching by our approachable technical experts
  • Professional memberships
  • Reward and recognition program
  • Participation in company ownership through our employee stock purchase plan
  • Paid parental leave for primary and secondary care givers
  • Employee assistance program available to all staff and their immediate families
  • Multiple Employee Resource Groups that support employees to create collaborative, safe space teams with others who share diverse backgrounds and experiences
  • Travel discounts through our corporate traveller program
  • Novated vehicle leasing options


Diversity, Equity and Inclusion
We care about what makes us different - and it’s our people. We understand that uniqueness delivers new thinking. Our clients do too.

We’re committed to providing a working environment where all employees are valued for their unique contributions and ensuring a workforce which reflects the diversity of our clients and the communities in which we work.

Tetra Tech Coffey Pty Ltd is a member of the Diversity Council Australia.
Tetra Tech Coffey (NZ) Limited is a member of the Diversity Works NZ.


Date open 6.3.23 closing 3.4.23



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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